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Privacy Policy

This Privacy Policy describes how CounselForge ("we," "our," or "us") collects, uses, and protects your personal data in compliance with the General Data Protection Regulation (GDPR) and Lithuanian data protection laws. By using our website or services, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Personal Data

We may collect the following personal data when you interact with our website or services:

  • Contact information (name, email address, phone number, business address)
  • Business information (company name, job title, industry)
  • Communication data (emails, messages, call records)
  • Website usage data (IP address, browser type, pages visited)
  • Service usage information (mentorship sessions, consultations)

1.2 Collection Methods

We collect personal data through various channels, including:

  • Website contact and inquiry forms
  • Email and telephone communications
  • Client onboarding processes
  • Website cookies and analytics tools
  • Business meetings and events

2. How We Use Your Information

2.1 Purposes of Processing

We process your personal data for the following legitimate purposes:

  • Providing and improving our business mentorship services
  • Responding to inquiries and service requests
  • Managing client relationships and communications
  • Analyzing website performance and user experience
  • Ensuring the security of our services
  • Complying with legal obligations
  • Marketing our services (with consent where required)

2.2 Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Performance of a contract (when providing services to you)
  • Your explicit consent (for marketing communications and cookies)
  • Legitimate business interests (improving services, security)
  • Legal obligations (tax, accounting, regulatory requirements)

3. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Specific retention periods include:

  • Client data: Up to 7 years after the end of our business relationship (for tax and legal purposes)
  • Inquiry data: Up to 2 years from the last contact
  • Marketing data: Until you withdraw consent or opt-out
  • Website analytics: Up to 26 months

After these periods, your personal data will be securely deleted or anonymized.

4. Data Sharing and Transfers

4.1 Third-Party Service Providers

We may share your personal data with the following categories of trusted third parties:

  • IT and system administration service providers
  • Professional advisers (lawyers, bankers, auditors, insurers)
  • Regulatory authorities, government bodies, and law enforcement
  • Analytics and search engine providers
  • Email and communication service providers

All third parties are required to respect the security of your personal data and to treat it in accordance with applicable laws.

4.2 International Transfers

We primarily process data within the European Economic Area (EEA). If we transfer your personal data outside the EEA, we ensure appropriate safeguards are in place through:

  • EU-approved standard contractual clauses
  • Transfers to countries with adequate data protection as determined by the European Commission
  • Transfers to organizations certified under approved data protection frameworks

5. Your Data Protection Rights

Under the GDPR and Lithuanian data protection laws, you have the following rights:

  • Right to access: You can request copies of your personal data.
  • Right to rectification: You can request that we correct inaccurate or complete incomplete data.
  • Right to erasure: You can request that we delete your personal data in certain circumstances.
  • Right to restrict processing: You can request that we restrict the processing of your data in certain circumstances.
  • Right to data portability: You can request that we transfer your data to another organization or directly to you.
  • Right to object: You can object to the processing of your personal data in certain circumstances.
  • Rights related to automated decision-making: You have rights related to automated decision-making and profiling.

To exercise any of these rights, please contact us using the details provided in the "Contact Information" section below. We will respond to all legitimate requests within one month.

6. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. These measures include:

  • Encryption of sensitive data
  • Secure network infrastructure
  • Access controls and authentication procedures
  • Regular security assessments and testing
  • Staff training on data protection
  • Data breach response procedures

We limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know. They are subject to a duty of confidentiality and will only process your personal data on our instructions.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

8. Children's Privacy

Our services are not intended for children under 16 years of age, and we do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the bottom of this page. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

CounselForge
Turgaus g. 7
Klaipėda, 91247
Lithuania

Email: privacy@rigainsightsystems.com
Phone: +370 4641 2186

11. Complaints

If you believe that our processing of your personal data infringes data protection laws, you have the right to lodge a complaint with the Lithuanian State Data Protection Inspectorate (https://vdai.lrv.lt/) or the data protection authority in the EU country where you live or work.

Last Updated: January 29, 2026